Terms of Service

These terms are a contract between you and Astravisualize (“we”, “us”), operated from Australia. They apply the moment you use the site, upload a photo, create an account or buy a plan. If you are using Astravisualize for a company or a client, you confirm you can bind them to these terms too.

If you do not agree with something here, do not use the service. We are a small team and the fastest way to raise a concern is to write to hello@astravisualize.com.

Astravisualize takes a photograph or plan of a property and an instruction, and returns a digitally generated image or video showing the change you described. The output is made by an AI model. It is an illustration of a possibility, not a record of the property, and not a survey, measurement, engineering assessment, planning opinion or valuation.

We may change, add or retire features and models at any time. Where a change materially reduces what a paid plan includes, we will tell you before it takes effect.

Rendering requires an account. You sign in with an email link or a Google account; there is no password to manage. You are responsible for the mailbox and the Google account you sign in with, and for anything done through your account. Tell us promptly if you believe it has been accessed without your permission.

You must be at least 16 years old, or the age of majority where you live if that is higher, to hold an account.

The free plan includes 5 renders at no charge, once per account, and requires no card. Free renders carry a visible watermark and are licensed for personal use only — you may not use them for client work, in property listings or advertising, or in any commercial delivery. Removing or obscuring the watermark is a breach of these terms.

We may change the free allowance or pause it during periods of unusual demand. When our daily capacity is reached, free rendering may be unavailable until the next day.

• Plans. Paid plans are billed monthly or yearly in advance through Stripe, our payment processor. We never see or store your card number. Prices are in US dollars unless the checkout page says otherwise, and exclude any taxes we are required to add.
• Trial. New accounts get a 7-day free trial on their first paid plan. The trial is granted once per account. Cancel before it ends and you are not charged; otherwise the plan starts and your card is charged at the end of the trial.
• Credits. Each plan includes an allowance of credits per billing period, and each render deducts the credits shown for the model you chose before you run it. Included credits are refreshed each period as described on the pricing page at the time you bought the plan. Purchased top-up credits do not expire while your account exists.
• Cancelling. You can cancel any time from your account page. Your plan stays active until the end of the period you have paid for, and you are not charged again.
• Refunds. Because credits are consumed as you render, we do not refund partly used periods or unused credits, except where the law says we must. Nothing here limits the consumer guarantees you have under the Australian Consumer Law or similar laws where you live. If something has gone wrong with a purchase, write to us — we would rather fix it than argue about it.
• Price changes. If we change the price of your plan, we will give you at least 30 days’ notice by email, and the new price applies from your next renewal.

You keep ownership of everything you upload. You confirm that you own it or have permission to use it and to have it altered, and that uploading it does not breach anyone else’s rights, a listing agreement or a confidentiality obligation.

You give us a licence to store and process your uploads only as needed to provide the service to you: sending them to the AI model that makes your render, keeping the render and the original under your account, and showing them back to you. We do not use your photos or renders to train models, and we do not show them to anyone else or use them in our own marketing without your written permission.

Renders are yours. To the extent we hold any rights in a render made for you, we assign them to you when it is delivered. On a paid plan that includes a commercial licence: you may use renders in listings, presentations, client work and advertising. On the free plan, see the personal-use limits above.

Renders are kept under your account until you delete them or close the account.

AI renders can be wrong. They may add, move or remove things you did not ask for, misjudge scale or light, or produce something that cannot actually be built. Check every render before you rely on it, and never present one as a photograph of the property as it is.

When you publish a render — in a listing, an advertisement, a planning submission or a client proposal — you are responsible for disclosing that it is digitally altered or virtually staged where the law, an industry code or a listing platform requires it. That includes, for example, the National Association of Realtors’ code and state rules in the United States, consumer and advertising law in Australia and the United Kingdom, and the rules of the MLS or portal you list on. Every render we deliver carries that disclosure in its embedded metadata; free renders also carry a visible mark.

You agree not to:

• use a render to mislead a buyer, tenant, lender, insurer or authority about the actual condition of a property;
• upload images you have no right to use, or images whose subject is a person rather than a place;
• generate anything unlawful, defamatory, infringing or intended to harass;
• remove watermarks or metadata from renders, or bypass rate limits, quotas or the free allowance, including by creating multiple accounts;
• scrape, reverse-engineer or resell the service, or access it with automated tools except through an API we publish for that purpose.

We may refuse, remove or rate-limit content and suspend accounts that breach this section. Where we can, we will tell you why.

The site, the studio, the pipelines, the prompts we assemble and everything else that makes the service work belong to us or our licensors. These terms do not give you any rights in them beyond using the service as intended. Sample images shown on the site are illustrative and are not customer work unless labelled as such.

We rely on other companies to run Astravisualize: Stripe for payments, Google and OpenAI for the AI models, Supabase for sign-in, our database and file storage, and Vercel for hosting. Your use of the service is also subject to their acceptable-use rules where they apply, and an outage on their side may interrupt ours. Our Privacy Policy lists what each of them receives.

You can close your account at any time by writing to us; we will delete your renders and personal data as described in the Privacy Policy. We may suspend or close an account for a serious or repeated breach of these terms, for non-payment, or if we are required to by law. If we close the service itself, we will give paying customers at least 30 days’ notice and refund any prepaid period we cannot deliver.

The service is provided as is. To the extent the law allows, we make no promises that it will be uninterrupted or error-free, or that a render will be suitable for any particular purpose. You use renders at your own judgement.

To the extent the law allows, our total liability to you for anything arising out of the service in any 12-month period is limited to the amount you paid us in that period, and we are not liable for indirect or consequential loss, lost profits, or a lost sale or tenancy. Nothing in these terms excludes liability that cannot be excluded by law, including the consumer guarantees under the Australian Consumer Law and equivalent protections where you live.

You agree to cover us against claims by third parties that arise from your uploads, your use of a render, or a breach of these terms by you.

We may update these terms. For material changes we will email account holders at least 14 days before they take effect; continuing to use the service after that date means you accept them. The date at the top shows the current version.

These terms are governed by the laws of Australia, and disputes are subject to the courts there — without taking away any right you have as a consumer to bring a claim where you live.

Questions about these terms: hello@astravisualize.com. We answer in writing and aim to reply within two business days.